Refund Policy
Last updated
You can request a 50% refund within 7 days of starting your plan, for genuine cases. Here is how it works.
The refund
If you are not satisfied, you can request a 50% refund of what you paid, within 7 days of starting your plan. Refunds are available for genuine cases only.
What counts as a genuine case
We review each request on its merits. Examples that are usually genuine:
- You were charged incorrectly or twice.
- The service was not delivered as described on our website.
- A material problem with your first report that we cannot fix.
What is not covered
- Requests made more than 7 days after your plan started.
- Dissatisfaction that AI platforms did not mention your brand. AI answers work on probability, and we do not guarantee mentions, rankings or traffic.
- Requests that look like an attempt to receive the service and then reclaim the payment.
How to ask
Email hello@aucited.com within the 7 days, from the address you used to sign up. Tell us briefly what went wrong. We will reply by email, and approved refunds are returned to the payment method you used.
Cancelling
You can ask to cancel at any time by email. Cancelling stops future charges. It does not change this refund policy.
Questions? Email hello@aucited.com.